# Sysdoc > Sysdoc is a global consultancy helping organisations deliver simpler, smarter working through business transformation, learning innovation, and digital experience, including AI readiness, AI agent development, ready-to-deploy AI products, and adoption. This file is a curated map of the most useful Sysdoc pages for language models. Last refreshed 2 September 2026. Regional note: Sysdoc has NZ and UK site variants. NZ links are used as the primary source where content overlaps, with selected UK links included where they add unique context. ## Company and Contact - [Sysdoc home](https://sysdoc.com/nz): Company overview, core proposition, and primary navigation. - [Our approach](https://sysdoc.com/nz/our-approach): How Sysdoc delivers people-first, outcomes-led transformation. - [Flight Path](https://sysdoc.com/nz/flight-path): Sysdoc's programme delivery framework, applying aviation principles (systems thinking, checklists, human factors) to improvement and transformation programmes. - [Our story](https://sysdoc.com/nz/our-story): Company background, values, and long-term positioning. - [People](https://sysdoc.com/nz/people): Team and leadership context. - [Our clients](https://sysdoc.com/nz/our-clients): Client credibility and sector coverage. - [Partnerships and memberships](https://sysdoc.com/nz/partnerships): Technology partners, industry memberships, and Sysdoc's tier one status on New Zealand's All of Government Consultancy Services Panel. - [In the community](https://sysdoc.com/nz/in-the-community): Community initiatives and charitable partnerships, including It's a Penalty and the New Zealand Nature Fund. - [Contact](https://sysdoc.com/nz/contact): Primary contact page for enquiries. ## Core Services - [All services](https://sysdoc.com/nz/our-services): Main services hub. - [Business transformation](https://sysdoc.com/nz/services/business-transformation): Process, operating model, and organisational change services. - [Learning innovation](https://sysdoc.com/nz/services/learning-innovation): Learning design, capability uplift, and adoption support. - [Digital experience](https://sysdoc.com/nz/services/digital-experience): Digital delivery, experience, and enablement services. ## AI and Strategic Offers - [Artificial Intelligence (AI)](https://sysdoc.com/nz/solution/artificial-intelligence-ai): End-to-end AI journey from discovery to adoption. - [AI Readiness Assessment](https://sysdoc.com/nz/ai-readiness-assessment): Short self-assessment quiz showing where an organisation is strong, where it is exposed, and what to do next before investing in AI. - [AI Discovery Workshop](https://sysdoc.com/nz/ai-discovery-workshop): Structured starting point for identifying AI opportunities. - [Discovery Workshop](https://sysdoc.com/nz/discovery-workshop): General problem-framing workshop to narrow options and avoid costly missteps before a project starts. - [Get Ready for AI: Business Process](https://sysdoc.com/nz/service-components/get-ready-for-ai-business-process): Process readiness for AI-enabled operations. - [Get Ready for AI: Data](https://sysdoc.com/nz/service-components/get-ready-for-ai-data): Data readiness, governance, and foundations. - [AI Agent Development](https://sysdoc.com/nz/service-components/ai-agent-development): Design and deployment of AI agents. - [AI Adoption](https://sysdoc.com/nz/service-components/ai-adoption): Change and capability support for AI uptake. ## AI Products (AI Catalogue) - [AI Catalogue](https://sysdoc.com/nz/ai-catalogue): Overview of Sysdoc's ready-to-deploy AI products for reducing manual effort and improving consistency. - [Search and Summarise AI Agent](https://sysdoc.com/nz/products-and-tools/search-and-summarise-ai-agent): Plain-English questions over SharePoint and document libraries, with answers linked back to source documents. - [Triage AI Agent](https://sysdoc.com/nz/products-and-tools/triage-ai-agent): Turns inbound emails into priorities, routing decisions, and draft responses for human review. - [Document Builder AI Agent](https://sysdoc.com/nz/products-and-tools/document-builder-ai-agent): Produces structured first drafts from existing information, approved templates, and guided inputs. - [RFI/RFP Analysis AI Agent](https://sysdoc.com/nz/products-and-tools/rfi-rfp-analysis-ai-agent): Evidence-backed first-pass review of RFI, RFP, and EOI submissions against criteria. - [Claims Pre-check AI Agent](https://sysdoc.com/nz/products-and-tools/claims-pre-check-ai-agent): Summarises claim information, flags warnings, and recommends next actions for insurance claims handlers. - [Learning Assessment AI Agent](https://sysdoc.com/nz/products-and-tools/learning-assessment-ai-agent): Gives instructors visibility of learner understanding during technical and operational training, before formal assessment. - [Learning Evaluation AI Agent](https://sysdoc.com/nz/products-and-tools/learning-evaluation-ai-agent): Tracks what learners retain, apply, and change over time, beyond end-of-course surveys. ## Service Components - [Change Management](https://sysdoc.com/nz/service-components/change-management): Planning, implementing, and embedding organisational change. - [Business Process Design and Improvement](https://sysdoc.com/nz/service-components/business-process-design-and-improvement): Process analysis, visualisation, and improvement, including AI-assisted process tracking. - [Operating Model Design](https://sysdoc.com/nz/service-components/operating-model-design): Structuring how the organisation uses its resources to deliver. - [Organisation Design](https://sysdoc.com/nz/service-components/organisation-design): Internal structure design as a foundation for performance. - [Culture Change](https://sysdoc.com/nz/service-components/culture-change): Aligning workplace culture with vision, values, and strategy through change. - [Project and Programme Management](https://sysdoc.com/nz/service-components/project-programme-management): Delivery support for complex projects and change programmes. - [Knowledge Management](https://sysdoc.com/nz/service-components/knowledge-management): Preparing knowledge assets for AI and integrating them into business processes. - [Information Management](https://sysdoc.com/nz/service-components/information-management): Structures and governance for controlling and accessing business information. - [Technical Writing and Documentation](https://sysdoc.com/nz/service-components/technical-writing-aka-documentation): Clear operational documentation, with AI tooling to reduce maintenance cost. - [Learning Strategy and Design](https://sysdoc.com/nz/service-components/learning-strategy-and-design): Evidence-based, people-centred learning design. - [Digital Learning](https://sysdoc.com/nz/service-components/digital-learning): eLearning and digital learning experiences. - [Blended Learning Programmes](https://sysdoc.com/nz/service-components/blended-learning-programmes): Programmes combining digital and traditional learning. - [Game-based Learning](https://sysdoc.com/nz/service-components/game-based-learning): Interactive learning built on game design principles. - [Instructor-led Learning](https://sysdoc.com/nz/service-components/instructor-led-learning): Facilitated, interactive learning delivery. - [System and Process Training](https://sysdoc.com/nz/service-components/system-and-process-training): Targeted training for internal systems and processes, including ERP rollouts. - [Leadership and Teamwork Training](https://sysdoc.com/nz/service-components/leadership-and-teamwork-training): Leadership and team capability development. - [Learning Technologies Review](https://sysdoc.com/nz/service-components/learning-technologies-review): Assessing how AI can complement an existing L&D technology stack. - [User Experience and Design](https://sysdoc.com/nz/service-components/user-experience-and-design): Intuitive user experience design for organisational tools. - [SharePoint Development and Productivity Tools](https://sysdoc.com/nz/service-components/sharepoint-development-and-productivity-tools): Modern workplace tooling, including Copilot AI agents. - [Power BI Data Visualisation and Intelligence](https://sysdoc.com/nz/service-components/power-bi-data-visualisation-and-intelligence): Data preparation, visualisation, and predictive analytics. - [Video Production](https://sysdoc.com/nz/service-components/video-production): Cost-effective video for learning and communications, using AI-assisted production tools. ## Industries - [Defence industry](https://sysdoc.com/nz/industry/defence): Defence transformation and capability context. - [Public sector industry](https://sysdoc.com/nz/industry/public-sector): Public service and government transformation context. - [Financial services industry](https://sysdoc.com/nz/industry/financial-services): Complex transformation, regulatory change, and customer expectations in financial services. - [Water utilities industry](https://sysdoc.com/nz/industry/water-utilities): New entity establishment, process, learning, and information management for New Zealand's water sector. - [Manufacturing industry](https://sysdoc.com/nz/industry/manufacturing): Manufacturing and supply chain transformation context. - [Agribusiness industry](https://sysdoc.com/nz/industry/agribusiness): Learning design, process excellence, and change management for agribusiness. - [Infrastructure and construction industry](https://sysdoc.com/nz/industry/infrastructure-and-construction): Transformation for infrastructure and construction organisations. - [Maritime industry](https://sysdoc.com/nz/industry/maritime): Digital transformation and operational efficiency for ports and maritime operators. - [Technology and telecommunications industry](https://sysdoc.com/nz/industry/technology-and-telecommunications): Knowledge and tooling for technology and telecom organisations. ## Solutions - [SAP S/4HANA solution](https://sysdoc.com/nz/solution/sap-s-4hana): SAP transformation focus area. - [Oracle JDE solution](https://sysdoc.com/nz/solution/oracle-jde): Oracle/JDE transformation focus area. - [Salesforce solution](https://sysdoc.com/nz/solution/salesforce): Change and adoption support for Salesforce integration projects. - [Microsoft 365 adoption solution](https://sysdoc.com/nz/solution/microsoft-365-adoption): Productivity and adoption transformation focus area. - [Human Resources solution](https://sysdoc.com/nz/solution/human-resources): Transforming people services, HR processes, and capabilities. - [Procurement solution](https://sysdoc.com/nz/solution/procurement): Change, adoption, process, and knowledge services for procurement and sourcing transformation. - [Environment, Health and Safety solution](https://sysdoc.com/nz/solution/environmental-health-and-safety): EHS resources, process, and behavioural change. ## Flagship Case Studies - [Transforming claims processing with agentic AI](https://sysdoc.com/nz/case-studies/transforming-claims-processing-with-agentic-ai): AI-enabled process transformation in financial services. - [Effective online digital learning for an innovative agentic AI organisation](https://sysdoc.com/nz/case-studies/effective-online-digitial-learning-for-an-innovative-agentic-ai-organisation): Documentation and learning delivery to support consistent scaling in a fast-growing AI organisation. - [Project management and operating model enablement for a fast-growing agentic AI organisation](https://sysdoc.com/nz/case-studies/project-management-operating-model-enablement-for-a-fast-growing-agentic-ai-organisation): Embedded project management, process design, and roadmap governance for MyWave during scale-up. - [Transforming operational capability through uplifting process](https://sysdoc.com/nz/case-studies/transforming-operational-capability-through-uplifting-process): End-to-end process uplift for AI-ready performance. - [Transforming information management](https://sysdoc.com/nz/case-studies/transforming-information-management): Moving the Dental Council of New Zealand from fragmented file storage to a structured, compliant information management system. - [Digital Fletcher - Digital Technology SAP S/4HANA](https://sysdoc.com/nz/case-studies/digital-fletcher-digital-technology-sap-s-4hana): Large-scale SAP S/4HANA delivery. - [JDE Oracle at Fletcher Building](https://sysdoc.com/nz/case-studies/jde-oracle-at-fletcher-building): APQC process classification and BPMN process mapping to enable JDE Oracle across New Zealand and South Pacific business units. - [Implementation of SAP Integrated Business Planning](https://sysdoc.com/nz/case-studies/implementation-of-sap-integrated-business-planning): SAP planning transformation and change execution. - [Te Kahu at Accident Compensation Corporation (ACC)](https://sysdoc.com/nz/case-studies/te-kahu-at-accident-compensation-corporation-acc): Learning design for ACC's transition to a new Oracle cloud-based system. - [Simpler, smarter ServiceNow implementation for Fonterra](https://sysdoc.com/nz/case-studies/simpler-smarter-servicenow-implementation): Change and learning support for Fonterra's out-of-the-box ServiceNow re-implementation. - [Knowledge management for Westpac New Zealand](https://sysdoc.com/nz/case-studies/knowledge-management-for-westpac-new-zealand): Content and knowledge migration with governance. - [Creating a simpler, smarter ServiceNow knowledge portal migration for BNZ](https://sysdoc.com/nz/case-studies/creating-a-simpler-smarter-servicenow-knowledge-portal-migration-for-bank-of-new-zealand): Knowledge platform migration and adoption. - [Specialist onboarding for Xero's Customer Experience team](https://sysdoc.com/nz/case-studies/specialist-onboarding-for-xeros-cx-team): Award-winning onboarding programme for Xero's CX team. - [Scaling cyber resilience in a high-stakes digital environment](https://sysdoc.com/nz/case-studies/scaling-cyber-resilience-in-a-high-stakes-digital-environment): Cyber capability and behaviour uplift. - [Supplier of defence services](https://sysdoc.com/nz/case-studies/supplier-of-defence-services): Multi-programme transformation in defence supply. - [New ways of working to enable leading-edge defence solutions](https://sysdoc.com/nz/case-studies/new-ways-of-working-to-enable-leading-edge-defence-solutions): Four-year, multi-programme transformation (SAP S/4HANA, organisation design, finance systems) for a major UK defence contractor. - [Revolutionising New Zealand Army training methods](https://sysdoc.com/nz/case-studies/revolutionising-new-zealand-army-training-methods): Defence learning and operational capability outcomes. - [Carbon reduction through process and behavioural change](https://sysdoc.com/nz/case-studies/carbon-reduction-through-process-and-behavioural-change): Award-winning quarry-level change programme with the five major UK aggregates organisations, exceeding carbon savings targets. - [All case studies](https://sysdoc.com/nz/case-studies): Full case study index across sectors and services. ## Insights and Thought Leadership - [Insights and news hub](https://sysdoc.com/nz/insights-news): Current insights, events, and news index. - [AI That Works Starts with Readiness](https://sysdoc.com/nz/insights/ai-that-works): Why AI readiness is required for reliable outcomes. - [Lessons from an expert L&D organisation in augmenting learning with AI](https://sysdoc.com/nz/insights/lessons-from-an-expert-l-d-organisation-in-augmenting-learning-with-ai): Why AI-accelerated content creation still needs expert learning design to change behaviour. - [Why we created an AI annual policy refresher for the Death Star](https://sysdoc.com/nz/insights/why-we-created-an-ai-annual-policy-refresher-for-the-death-star): Practical example of AI-enabled learning design for policy and behaviour change. - [Permanent transformation: how organisations stay high-performing during constant change](https://sysdoc.com/nz/insights/permanent-transformation-how-organisations-stay-high-performing-during-constant-transformation): Building adaptability when AI, cloud, cyber, regulatory, and cost pressures land at once. - [Compliance or competitive advantage? Fairness by design for the Contracts of Insurance Act 2024](https://sysdoc.com/nz/insights/fairness-by-design-for-the-contracts-of-insurance-act-2024): How New Zealand insurers can respond to CoIA by 2027 in a way that reduces cost and risk. - [Water CCO establishment done simpler and smarter](https://sysdoc.com/nz/insights/water-cco-establishment-done-simpler-and-smarter): Guidance for leaders of newly forming Water Council Controlled Organisations under Local Water Done Well. - [SAP transformation in the age of continuous change](https://sysdoc.com/nz/insights/sap-transformation-in-the-age-of-continuous-change-why-the-old-playbook-no-longer-works): People-first SAP transformation strategy. - [Getting full value from your investment in SAP S/4HANA](https://sysdoc.com/nz/insights/getting-full-value-from-your-investment-in-sap-s-4hana): Adoption and value-realisation guidance. - [Sysdoc and GBTEC partnership: treating your business process as an asset](https://sysdoc.com/nz/insights/sysdoc-gbtec-partnership-treating-your-business-process-as-an-asset): Partnership combining Sysdoc's transformation expertise with GBTEC's process management platform across ANZ and Europe. - [Sysdoc's partnership with SAP](https://sysdoc.com/nz/insights/sysdocs-partnership-with-sap): SAP partnership and 20-plus years of SAP project delivery. - [Sysdoc and Stellar Labs drive learning innovation](https://sysdoc.com/nz/insights/sysdoc-and-stellar-labs-drive-learning-innovation): Using AI in learning content development through the Stellar Labs collaboration. - [A global mind, grounded in nature](https://sysdoc.com/nz/insights/a-global-mind-grounded-in-new-zealands-wilderness): How founder Katherine Corich's purpose-driven leadership shapes Sysdoc, including her role as a New Zealand Nature Fund trustee. ## Awards and Recognition - [Awards](https://sysdoc.com/nz/awards): Award and recognition archive. - [Sysdoc honoured with the MyWave.ai Most Innovative Industry Partner Award](https://sysdoc.com/nz/insights/sysdoc-honoured-with-the-mywave-ai-most-innovative-industry-partner-award-at-the-sap-partner-summit-in-barcelona): Recognition at the SAP Partner Summit in Barcelona. - [Sysdoc recognised for outstanding contribution to defence transformation](https://sysdoc.com/nz/insights/sysdoc-recognised-for-outstanding-contribution-to-defence-transformation): Defence transformation recognition and context. - [Sysdoc commended in the New Zealand Defence Industry Strategy](https://sysdoc.com/nz/insights/sysdoc-proudly-recognised-in-defence-industry-strategy-delivering-excellence-for-the-new-zealand-defence-force): Acknowledgement by the Defence Minister for custom AI agents improving industry engagement. - [Sysdoc named leader in learning innovation at LearnX Awards 2025](https://sysdoc.com/nz/insights/sysdoc-named-leader-in-learning-innovation-at-learnx-awards-2025-with-three-platinum-awards): Three platinum awards with the Royal New Zealand Navy and Fonterra. ## Products and Tools - [Products and tools hub](https://sysdoc.com/nz/products-and-tools): Product and accelerator overview. - [Serendata](https://sysdoc.com/nz/products-and-tools/serendata): Data-enabled change tool. - [Competency Assessment Tool](https://sysdoc.com/nz/products-and-tools/competency-assessment-tool): Capability assessment and development. - [Knowledge Portal](https://sysdoc.com/nz/products-and-tools/knowledge-portal): Structured enterprise knowledge access. - [SharePoint Web Parts](https://sysdoc.com/nz/products-and-tools/sharepoint-web-parts): Productivity tools for SharePoint environments. - [Change Readiness Workshops](https://sysdoc.com/nz/products-and-tools/change-readiness-workshops): Structured readiness support for leaders and teams. - [Leadership Fundamentals](https://sysdoc.com/nz/products-and-tools/leadership-fundamentals): Tailored workplace-learning programme giving leaders practical skills, tools, and techniques. ## Optional - [UK site home](https://sysdoc.com/uk): UK regional entry point. - [Microsoft Dynamics solution (UK)](https://sysdoc.com/uk/solution/microsoft-dynamics): UK-only solution page for Microsoft Dynamics transformation. - [Enhancing business readiness: a risk-based approach to SAP implementation (UK)](https://sysdoc.com/uk/case-studies/enhancing-business-readiness-a-risk-based-approach-to-successful-sap-implementation): UK-only SAP readiness case study. - [From duplication to excellence: enhancing finance operations in a global bank (UK)](https://sysdoc.com/uk/case-studies/from-duplication-to-excellence-enhancing-finance-operations-in-a-global-bank): UK-only finance operations case study. - [Workshops and events](https://sysdoc.com/nz/workshops-and-events): Event and workshop listings. - [Serendata external site](https://www.serendata.co.uk/?utm_source=sysdoc&utm_medium=website): Brand-adjacent external product site.