Westpac New Zealand is an Australian-owned bank and financial services provider. Westpac Australia is one of Australia's ‘big four’ banks and is Australia's first and oldest banking institution. Westpac in New Zealand is a dominant provider of banking services to small to medium business, corporate and institutional organisations, and is the banker of the New Zealand government. It offers a full-service with around 1.5 million customers, 3,000 shareholders and 197 branches nationwide.
Between 2001 and 2004 Sysdoc was engaged by Westpac as the outsource partner on a series of projects to evaluate, conceptualise, prototype and build a knowledge portal called Information Station®. Information Station® is a custom-designed and built site, moving from a manual paper-based business to enabling an online environment. With over 6,000 Westpac employees impacted by this change, success was critical.
In 2008, Sysdoc were again engaged as the preferred outsourced partner to support Westpac through the Information Station® redesign. Westpac initiated a project to provide improvements to Information Station® to meet business requirements in a cost-effective manner.
The programme faced significant challenges:
Sysdoc consultants flexed in and out to deliver:
Paper Copies of Branch Manuals
Per day Branch Manuals were used.
Per week Branch Manuals being used.
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Head of Growth