Policies sit in SharePoint. Templates live in document libraries. Guides and project material are spread across portals and team sites. The information exists, but finding it still depends on knowing the right title, keyword or location. When that fails, people ask colleagues, browse folders or recreate work that has already been done. This process wastes time, duplicates effort and makes consistent guidance harder to follow.
Sysdoc Knowledge Search adds a conversational search layer across your approved knowledge sources. People ask in everyday language, and the product searches the connected content, returns a clear summary and points to the documents behind the answer. Your knowledge stays where it is, Sysdoc Knowledge Search simply makes it easier to reach.
Connect the approved knowledge sources your people need to search.
Ask a question in plain English rather than guessing a title or keyword.
Search the connected content for relevant information and supporting documents.
Receive a concise answer with links to the source material.
Open the original documents to check the detail or continue the work.
Every response points to the documents behind it, so people can review the original information.
A simpler way into the content already held across your SharePoint sites, portals and document libraries.
No need to know the exact title, file name or search term, just describe what you need.
Designed to help people find the policies, procedures, templates, guides and examples they need to complete a task.
People move from question to useful information without browsing multiple systems, and they land on the same approved guidance rather than relying on memory or informal answers. Valuable documents come back into use, new starters find what they need sooner, and teams field fewer repeated questions.
AI-generated answers should help people find and understand information, not replace the source material or the judgement needed to apply it. Sysdoc Knowledge Search keeps source documents visible so people can check the detail, confirm the information is current and use it in the right context.
The quality of the answer depends on the connected knowledge, so content ownership, permissions and document maintenance remain important parts of the product setup.
Sysdoc tested the product internally over four weeks with five active users across 108 sessions. Four of the five respondents rated it better or much better than their usual approach, with average confidence in its answers of 3.8 out of 5. One participant said: “If I had access to this 100% of the time, it would be the place I start to search.”
These are early findings from a small internal pilot. They show initial value and guide further improvement, rather than representing a general performance claim.
Sysdoc Knowledge Search may suit organisations holding important knowledge across several SharePoint sites, portals or document libraries. Organisations where policies, procedures, templates and guides support everyday work, repeated questions are common, and people need to see the source behind an AI-generated answer.
Here are some FAQs for our Search and Summarise AI Agent.
Approved content across configured SharePoint sites, portals and document libraries. The final scope depends on your environment and deployment.
No. Your documents stay where they are; the product simply gives people another way to find and understand them.
Yes. Answers point to the supporting source documents so people can check the detail.
It is designed to answer from the connected knowledge sources and show the supporting documents. People should still check important information against the original source before acting on it.
People across an organisation, particularly where work depends on finding policies, procedures, templates, guides or previous examples.
The product can only use the knowledge available to it. Clear content ownership and regular review remain important so people receive current guidance.
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