Deploying an experiential learning programme supported by robust change management, we successfully enabled the organisation to move from legacy processes and management systems to a single, mobile, digital solution which standardised global processes and captured key business information.
Our client’s engineers are located globally, spending much of their time travelling to visit and work with suppliers. The manual legacy process they were accustomed to was not scalable to support a supply chain that had grown in both complexity and globalisation. There were numerous workarounds, multiple spreadsheets and widespread non-compliance adding to the challenge.
A programme was put in place to deliver a streamlined global process, supported by an integrated mobile solution to enable new ways of working and ensure adherence to process. This represented a significant change for this globally dispersed group of engineers. The mobile solution would provide:
We worked closely with the business and developed an integrated enablement programme to engage the engineers in the case for change and the key benefits; and to educate them in the process and mobile solution.
There were three aspects we focused on: cultural and behavioural change, process change and mobile working. We designed a programme that delivered an immersive learning experience to reflect the change that was to come. There was no PowerPoint and no sitting in classrooms. A model office was created with realistic business scenarios; this allowed engineers to learn ‘on their feet’ as they navigated the office with their mobile devices and could discuss and explore learning scenarios with their colleagues. This also enabled other aspects such as Health and Safety with mobile devices to be addressed.
A rigorous approach to change management and communications ensured business readiness criteria was understood and measured. The learning programme was delivered across the UK, China, Brazil, India and Slovakia by a combined Sysdoc and client team.
Engineers who were accustomed to a more traditional format of PowerPoint led presentation/lecture style training were immediately engaged with the programme the moment they entered the learning environment. The very learning experience was modern and fresh, reflecting the change that was being introduced. The visual impact of the room ensured that their mindset was changed - the format of the training was like nothing they had seen before, reflecting the change needed to modernise their ways of working.
Engineers responded positively to being active during the learning programme by engaging in constructive discussions and debates around scenarios and processes, bringing everyone from out behind their desks and encouraging equal participation and collaborative learning amongst the groups.
By creating a collaborative environment for learning, we achieved the goal of creating an immersive and effective learning environment whereby the engineers were able to share their own on-the-job experiences and enhance the learning experience for all attendees. The results spoke for themselves, which you can see in our headline statistics. This learning approach ensured that the digital transformation programme achieved a successful adoption and recognised the benefits of the investment quickly by enabling the capabilities required of their Engineers.
Engagement scores were dramatically improved compared to other learning programmes the Engineers have experienced.
This learning approach ensured that the digital transformation programme achieved a successful adoption and recognised the benefits of the investment quickly by enabling the capabilities required of their Engineers.
We believe that the best way to showcase our expertise and the value we bring to our clients is through real-world examples.
Engaging Sysdoc to provide migration expertise, technical writing skills and best-in-class technical development services to support the full migration of content.
Keeping the target audience in mind, we developed a human-centred training solution that would best meet Serko’s objectives.