By way of context, Manatu Mo Te Taiao - Ministry for the Environment (MfE) works with partners to accelerate change and improve environmental outcomes for both the economy and society. MfE is the public service department of New Zealand charged with advising the government on:
As part of MfE’s Policy Implementation & Delivery (PID) Division’s Continuous Improvement programme, a need was highlighted for improved business process documentation used by fund teams across 8 funding programmes. Also highlighted was the need for reengineering of current processes.
Our work enabled current documentation to be more comprehensive, better aligned with the work undertaken by the investment teams, and to support consistent processes across PID wherever relevant. To achieve this, we drafted 8 end-to-end process maps to capture the unique processes being used by the different fund teams to manage funds. We also revised existing standard operating procedures (SOPs) to support these and included sections not previously documented.
Further, the reengineering work helped streamline processes, improve efficiency, reduce risks, and pave the way for a robust/optimal process that focussed on fund recipients and a high trust approach.
In addition to this, we undertook exploratory work to identify ‘quick wins’, i.e. business process improvements that could be easily implementable. We also identified ideas for future efficiencies.
Several challenges presented themselves during the project, including:
However, we overcame the hurdles through open dialogue, solid teamwork, and good relationships with the stakeholders. We were able to bridge the gaps and gain sufficient understanding to deliver what we promised. These included:
Our documentation work produced the following benefits:
Furthermore, our reengineering and exploratory work gave rise to the following:
End-to-end process maps.
Standard operating procedures.
Condensed (8-in-1) process map.
We believe that the best way to showcase our expertise and the value we bring to our clients is through real-world examples.
We delivered an innovative visual technique to deliver a compelling story, resulting in success for the client's objectives.
An award-winning robust change management programme that aligned closely with the business goals and project objectives.