Case Studies

Our client partnered with us to integrate Agentic AI into their claims process to revolutionise the customer experience, making it simpler, smarter, and more efficient.

Developing informative documentation and skill-building online learning courses, aimed to provide comprehensive guidance to users ensuring consistency, compliance and scalability as the company grows.

Developing learning aids to empower soldiers with accurate information and enhanced technical proficiency.

We supported a transformation that enabled the UK’s largest ports operator, Associated British Ports, to remain competitive, and continue the legacy of the UK maritime sector.

As one of the key organisation’s in the UK maritime industry, Associated British Ports required a solution which would be capable of risk management across multiple sites around the country.

Our client is one of the most prestigious banks in the world. Following an audit recommendation, the Bank had recently started work to map and improve processes in its finance function.

Keeping the target audience in mind, we developed a human-centred training solution that would best meet Serko’s objectives.

Auckland District Health Board (Auckland DHB) HR Services looked to improve the efficiency and effectiveness of HR services, and to enable staff easy and quick access to HR forms.

Due to the COVID-19 lockdown this SAP ERP training now needed to be provided remotely, but still meet Sysdoc's quality standards and guidelines on delivering virtual online learning.

Successful organisations realise that maintaining correct business processes fundamentally underpin the ability to operate at an optimal level, reducing waste.

Sysdoc supported a major UK defence contractor through several business transformation programmes, over a four-year period.

A well-known global furniture and homeware retail company is implementing a SAP ERP system. Their aim is to simplify, standardise, and digitise their finance and procurement operations.

Our customer is a key supplier to one of the UK’s defence services, and they support several of the most complex engineering programmes delivered globally.

To assist with continuous improvement, we documented end-to-end process maps and engaged in business process reengineering to pave the way for a robust funds management process at MfE.

Engaging Sysdoc to provide migration expertise, technical writing skills and best-in-class technical development services to support the full migration of content.

Through Sysdoc's work, the result entailed the fastest return to base business (safe working practices) in the company’s history.

Sysdoc's change management support for Fonterra in the enterprise-wide deployment of Planview.

Delivering a programme of change to improve organisational structure across Global Purchasing.

Having the opportunity to work with organisations that are implementing and driving for positive change is one of the reasons we at Sysdoc are proud of what we do.

Sysdoc led an award-winning programme with the five major Aggregates organisations, delivering carbon savings above projected targets through a structured change programme delivered at quarry level.

An example of Target Operating Model/Organisation Design (TOM/OD) work as part of a major business transformation.

To enable ACC to smoothly transition to the new Te Kahu system, we designed fit-for-purpose learning material that would cater perfectly to their training needs.

Sysdoc’s innovative approach to enable Fonterra’s ServiceNow implementation.

An award-winning robust change management programme that aligned closely with the business goals and project objectives.

Engaged to create a highly effective and collaborative training and documentation process for their company-wide implementation of a standardised SAP system using SAP S/4HANA.

The transformation of Westpac's business involved a trusted, ongoing working engagement with Sysdoc to deliver major technology and process changes to all parts of the customer-facing business.

Our expert team enabled BNZ to migrate content from an outdated and difficult to use knowledge portal to a more practical, fit-for-purpose ServiceNow knowledge portal.

We delivered an innovative visual technique to deliver a compelling story, resulting in success for the client's objectives.

Our client Fonterra wanted to bring together key staff, improve the relationships they had across the organisation, and build their commercial acumen.

Developing learning cultures and driving continuous professional development.

To give an uplift to Fonterra’s onboarding programme Sysdoc created an eLearning solution designed to be long lasting, easy to maintain, and create high levels of engagement for new staff.

A global engineering organisation wanted to enhance their overall Graduate Programme, looking to increase applicants and retain their top talent.

The procurement function at our client, one of the UK’s largest automotive manufacturers, is mission critical to the success of the organisation.

Working in partnership with a major global manufacturing business undergoing a significant transformation due to changes in market needs and their commitment to global sustainability requirements.

Fire and Emergency New Zealand had only just been created, but they needed all personnel to clearly understand command and control roles when attending an incident.

The Department of Internal Affairs engaged with Sysdoc to develop a ‘gold standard’ solution to inform the workforce on the importance of Te Mana o te Wai in their everyday roles.

Our team enabled Fletcher Building to deploy SAP S/4HANA across multiple large business units in New Zealand and the South Pacific.

Through in-depth collaboration with Fonterra, we developed online induction modules for 32 Fonterra sites.

Sysdoc changed the way Xero trains its CX team, developing and delivering an award-winning onboarding program.

Following an audit recommendation, a leading global bank sought to enhance efficiency and consistency across its finance operations.

Following an audit recommendation, a leading global bank sought to enhance efficiency and consistency across its finance operations.

Working with our client, a major UK defence contractor, we developed a leadership development programme for the Directors of the organisation.

Sysdoc supported a multi-year, global transformation programme at the UK’s largest automotive manufacturer, designed to implement standard ways of working across a series of global functions.

We enabled Fletcher Building to implement JDE Oracle across their business units in New Zealand and the South Pacific through the APQC process classification and BPMN process mapping.